1. What can Georgetown Customer Care help me with?

Contact Georgetown Customer Care at (512) 930-3640 or for quicker response, email customercare@georgetown.org for/to:

• • • Customer Account Information
    • Request New Service
    • Request a Change in Service
    • Request Bag Tags
    • Add Additional Trash or Recycling Carts
    • Replace/Exchange Existing Trash or Recycling Carts
    • Register for Household Hazardous Waste Events
    • Register a Complaint

Contact Texas Disposal Systems at 512-930-1715 for/to:

• • • Missed Trash or Recycling Pick-Up
    • Schedule a Bulky Waste Pick-Up (what is bulky waste?)

2. What are my collection days?

• • • Residential Customers: Find your solid waste and recycling collection days on the TDS Waste Wizard website or app. Here you can sign up for text, email, or calendar reminders, as well as look up how to dispose of certain items.
    • Commercial Customers: Please call TDS directly at 512-930-1715 to find out what your collection days are.

3. Where is the Transfer Station located, and what are the hours? 

• • • Location: 250 W.L Walden Dr.
    • Open: Monday – Friday 8:00 AM to 5:00 PM & Saturday 8:00 AM to 3:00 PM
    • Closed: Sundays
    • Phone: (512) 930-1715
    • Holiday Closures: Thanksgiving Day, Christmas Eve- close at noon, Christmas Day, New Year’s Day

4. What materials are not accepted at the Transfer Station?

• • • The Transfer Station will not take the following: electronics, medical, or hazardous wastes (any item with a warning label), dead animals, or batteries.

5. What Tier Customer am I? 

• • • Tier I: Customers located within City limits
    • Tier II: Customers in Municipal Utility Districts (MUDs) that are contractually obligated to use City services
    • Tier III: Customers in Municipal Utility Districts (MUDs) that are NOT contractually obligated to use City services
    • Tier IV: Customers in the City’s ETJ or rural areas