Frequently Asked Questions
1. What can Georgetown Customer Care help me with?
Contact Georgetown Customer Care at (512) 930-3640 or for quicker response, email customercare@georgetown.org for/to:
- Customer Account Information
- Request New Service
- Request a Change in Service
- Request Bag Tags
- Add Additional Trash or Recycling Carts
- Replace/Exchange Existing Trash or Recycling Carts
- Register for Household Hazardous Waste Events
- Register a Complaint
Contact Texas Disposal Systems at 512-930-1715 for/to:
- Missed Trash or Recycling Pick-Up
- Schedule a Bulky Waste Pick-Up (what is bulky waste?)
2. What are my collection days?
Residential Customers: Find your solid waste and recycling collection days on the TDS Waste Wizard website or app. Here you can sign up for text, email, or calendar reminders, as well as look up how to dispose of certain items.
Commercial Customers: Please call TDS directly at 512-930-1715 to find out what your collection days are.
Commercial Customers: Please call TDS directly at 512-930-1715 to find out what your collection days are.
3. Where is the Transfer Station located, and what are the hours?
Location: 250 W.L. Walden Dr. Georgetown, TX 78626
Open: Monday – Friday 8:00 AM to 5:00 PM & Saturday 8:00 AM to 3:00 PM
Closed: Sundays
Phone: (512) 930-1715
Holiday Closures: Thanksgiving Day, Christmas Day, New Year’s Day
Open: Monday – Friday 8:00 AM to 5:00 PM & Saturday 8:00 AM to 3:00 PM
Closed: Sundays
Phone: (512) 930-1715
Holiday Closures: Thanksgiving Day, Christmas Day, New Year’s Day
4. What materials are not accepted at the Transfer Station?
The Transfer Station will not take the following: electronics, medical, or hazardous wastes (any item with a warning label), dead animals, or batteries.
5. What Tier Customer am I?
Tier I: Customers located within City limits
Tier II: Customers in Municipal Utility Districts (MUDs) that are contractually obligated to use City services:(MUD 15-Teravista, MUD 25-Water Oak, MUD 26 Cimarron Hills, MUD 30-Crescent Bluff & POR MUD 1 & 2-Parkside on the River)
Tier III: Customers in Municipal Utility Districts (MUDs) that are NOT contractually obligated to use City services
Tier IV: Customers in the City’s ETJ or rural areas
Tier II: Customers in Municipal Utility Districts (MUDs) that are contractually obligated to use City services:(MUD 15-Teravista, MUD 25-Water Oak, MUD 26 Cimarron Hills, MUD 30-Crescent Bluff & POR MUD 1 & 2-Parkside on the River)
Tier III: Customers in Municipal Utility Districts (MUDs) that are NOT contractually obligated to use City services
Tier IV: Customers in the City’s ETJ or rural areas
6. What is the City’s long-range plan for solid waste?
View the 2019 Solid Waste Master Plan here.
